ServeU, one of the regions leading Facilities Management Service providers has been in the process of installing a CAFM (Computer Aided Facilities Management) system for the past few months. The implementation process is a time consuming one as entire operational database have to be uploaded prior to the system being operational and beneficial.

"As part of our endless pursuit to be the regions leading Facilities Management service provider, the next step was the implementation of CAFM (Computer Aided Facilities Management). Concept™ 500 will drastically improve ServeU's performance and subsequently lead to improved level of service, improved operational cost efficiency, and reduced breakdown response time." Explains Mr. Stuart G. Thomas; GM, ServeU

The software is developed by FSI and the concept™ 500 is the top of the line product. Concept™ 500 will take ServeU yet another step further in leading this relatively infant industry in the region. The newly implemented CAFM includes numerous modules; each specializes in a specific area of the business. Some of the key areas where the newly implemented system would be beneficial are:

• Asset Register and maintenance history
• Buildings & Locations Register
• Distribution and analysis of Customer Satisfaction Forms
• Speeding up Helpdesk/Call Logging which will reduce our response time
• Labour Operational Planning System
• Improved planned maintenance.
• Produce performance Reports & Statistics
• Generate Service Level Agreements
• Improved Task Management

The Structured information about the facilities function that the system will be able to provide all its users, is a key element in the successful delivery of facilities services, as it provides the basis for informed management decisions and strategic policy choices, leading to better performance and cost control.

"After a lengthy implementation process, the system is ready to run and we will be going live with the system as of 1st March 2006" announced Mr. Farid Halabi, Sales & Marketing Manager, ServeU

ServeU L.L.C. joins some very highly reputable organizations that already use the system such as Heathrow Airport, BP Energy Ltd, Deutsche Bank, and BBC Television.